What is your return policy?
Your happiness means everything to us! If you’re not completely satisfied with your purchase, we’re here to help.
We offer a 60-day money-back guarantee on items purchased directly from bentgo.com. To start a return, reach out to our friendly Customer Support Team here. You’ll receive a full refund of your purchase price (minus shipping and handling), as long as:
- Your item is returned within 60 days of purchase
- It’s in new, unused condition
- It’s sent back in the original packaging
- Bundles or multi-packs must be returned in full
- You cover the return shipping cost
Refunds are typically processed within 5–7 business days after we receive your return.
Please note: Personalized items are final sale and cannot be returned or exchanged.
If you received the wrong item or something isn’t right, contact us here, and we’ll be happy to fix it. Including a photo of what you received can help speed things up!
How long does it take to process a return?
Once your return arrives at our warehouse, refunds typically take 5–7 business days to process. We’ll send you an email as soon as your refund is on its way!
If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.
What is the warranty on Bentgo products?
We stand by our products with industry-leading warranties—1 to 2 years on most lunch boxes, lunch bags, and select accessories. To check the exact warranty for your product, refer to the User Manual included with your purchase.
Our warranty covers defective parts or product issues, and we’ll send a replacement if it qualifies. Personalized items are also covered if there’s a manufacturing error or defect.
Every purchase from bentgo.com comes with a 60-day money-back guarantee if you’re not completely satisfied.
Want extra coverage? Register your Bentgo product to unlock premium benefits, including an additional 1-year warranty—just a few quick steps and you’re covered!
Heads up: We only honor warranties on purchases made through bentgo.com or authorized retailers. On Amazon, our official store is Bentgo Direct. Orders from unauthorized sellers aren’t eligible for warranty coverage.
Regardless, no matter where you bought your Bentgo product, we still value your feedback and would love to hear from you. Feel free to reach out to us directly and our award-winning Customer Support Team is here with hassle-free solutions—usually within 24 hours!
If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.
How do I submit a warranty claim?
We’re here to help! If you believe your Bentgo product has a defect covered under warranty, please email [email protected] with the following details:
- Proof of purchase—a screenshot or photo of your receipt showing the model and purchase date (Please note: registering your product doesn’t replace this step!)
- Your current shipping address
- Photos or a short video showing the damage or defect—this helps us resolve your claim quickly without needing the item returned
Bentgo offers industry-leading warranties (usually 1–2 years) on most products—check your User Manual for your product’s specific coverage.
Please note: Our warranty covers manufacturer defects and broken parts only. Personalized products are covered only if there’s a production issue. Items purchased from non-authorized resellers aren’t eligible for warranty claims.
If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.
How do I register my product?
Registering your Bentgo product is quick and easy—and totally worth it!
You’ll get:
- 1-Year Extended Warranty
- Expedited customer support
- Hassle-free returns
- Helpful tips & meal ideas
- Access to new products, exclusive discounts, and more
Just fill out our online registration form here—you’ll need your receipt handy to complete the process.
If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.